Help
Below are the answers to frequently asked questions.
If you cannot find the answer to your question below please feel free to contact us
- What is the delivery time & shipping costs.
- What is your returns policy.
- How can I pay.
- Sizing Guide
- I placed an order, how can I check its status.
- How can I place order?
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- Orders can be placed via our webiste.
- Orders can also be placed by Phone, Fax or e-mail and paid by cheque or postal order. (click contact us)
- Tel: +44 1912130955
- Fax: +44 1912130958
- What is the delivery time & shipping costs.
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- Delivery for the UK is usually 2-3 working days by post and delivery cost is £1.50 for orders under £10 and £3.50 otherwise.
- For urgent, next day delivery will be available Monday-Friday if order is completed before 4pm GMT, the cost would be an extra £5.50 on top of your order.
Delivery overseas
To avoid delay please add the correct postage for the service you require.
EUROPE (Air Mail Only)
- One parcel up to 20KG for £10.00
OTHER COUNTRIES (Air Mail Only):
- Add 20% of order value.
- IMPORTANT: please make payment in pounds sterling (£)
- Customers outside of the UK will be responsible for any duties or taxes in their country which are imposed by the laws of their land.
- What is your returns policy.
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- You must have prior authorisation if you wish to return goods.
- Merchandise can be returned for exchange or credit with original packaging
within 14 days after receipt (21 days for customers outside of the UK). - Returns must reach us in the same state that they left the factory.
- If the merchandise is faulty or incorrectly supplied, we will refund the price
plus costs, otherwise the customer must bear the costs of the return. - The address to return your order is: Tyneway Trading Ltd. Unit 12,
Gosforth industrial estate, Christon Rd, Newcastle upon Tyne, NE3 1XD.
- How can I pay.
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- In order to provide you with the safest possible method of payment, all online card purchases are processed through WorldPay's secure payment servers.
- Orders can also be paid by credit card via phone, cheque or postal order.
- Sizing Guide
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Womens Size Chart XS - 5XL.
This size chart is of actual body measurements, measure without clothing your actual body measurements as follows:
Measure:
- Bust at the fullest point around the upper body.
- Waistline at the smallest point around waist.
- Hip approximately 20 cm down from the waistline.
XS S M L XL XXL 3XL 4XL 5XL Bust 76 82 88 94 100 106 112 118 124 cm Waist 56 62 68 74 80 86 92 98 104 cm Hip 81 87 93 99 105 111 117 123 129 cm
Women Size Chart 8 - 26
This size chart is of actual body measurements, measure without clothing your actual body measurements as follows:
Measure:
- Bust at the fullest point around the upper body.
- Waistline at the smallest point around waist.
- Hip approximately 20 cm down from the waistline.
UK 8 10 12 14 16 18 20 22 24 26 US 6 8 10 12 14 16 18 20 22 24 EUR 36 38 40 42 44 46 48 50 52 54 Bust 82 87 92 97 102 107 112 117 122 127 cm Waist 58 63 68 73 78 83 88 93 98 103 cm Hip 87 92 97 102 107 112 117 122 127 132 cm
Mens Size Chart S-XXL.
This size chart is of actual body measurements, measure without clothing your actual body measurements as follows:
- Measure Chest at the fullest point around body.
Choose which size is closest to your own body measurement.
S M L XL XXL Chest 92 100 108 116 124 cm Waist 78 86 94 102 108 cm - I placed an order, how can I check its status.
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To check the status of an order, simply login to the 'Your Account' section of the website and you will be able to view details on whether your order has been shipped out yet or not. If you require additional information about the status of your order then please do not hesitate to contact us with any questions and we will reply as soon as possible.